Whether you are planning a bridal look, a colour refresh, or a regular grooming visit, these answers cover what most guests ask before their first appointment. For walk-in offers and the full service menu, you can also book online or visit any of our studios below.
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Q: What can I expect from my service provider during my salon treatment?
A: Your service provider will consult with you prior to the service to find out your goals and preferences, and can make recommendations if appropriate. She or he will let you know what to expect, and will find out if you have any special needs or concerns.
Q: What are your hours?
A: Our salon is open Monday through Sunday from 10:30 AM to 8:30 PM.
Q: Do I need an appointment, or do you accept walk-ins?
A: We highly recommend making an appointment to ensure availability, but we do accept walk-ins based on availability.
Q: What forms of payment do you accept?
A: We accept cash, credit/debit cards, and mobile payments. Personal checks are not accepted.
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Q: What services do you offer?
A: We offer a wide range of services including haircuts, coloring, styling, manicures, pedicures, facials, waxing, and more.
Q: Is Hydra Facial available here?
A: Yes we do Hydra Facial.
Q: How long does a typical appointment take?
A: Appointment times vary depending on the service. For example, a haircut may take 30-45 minutes, while a full hair color can take 1-2 hours. Please contact us for more specific estimates.
Q: Do you offer bridal or special event packages?
A: Yes, we offer customised bridal and special event packages. Please contact us for more details and to schedule a consultation.
Q: What are your sanitation practices?
A: We follow strict sanitation protocols, including sterilizing tools, disinfecting surfaces, and maintaining a clean environment to ensure the safety of our clients and staff.
Q: What hair and beauty products do you use?
A: We use high-quality, professional-grade products from reputable brands. We also have a selection of products available for purchase in the salon.
Q: Can I purchase the products you use in the salon?
A: Yes, we sell a variety of the products we use in our services. Our staff can recommend the best products for your needs.
Q: How do I book an appointment?
A: You can book an appointment by calling us, visiting our website, or using our mobile app.
Q: What is your cancellation policy?
A: We require at least 24 hours' notice for cancellations or rescheduling. A late cancellation or no-show may result in a fee.
Q: Do you offer consultations?
A: Yes, we offer free consultations to discuss your needs and desired outcomes before booking a service.
Q: Do you offer services for children?
A: Yes, we offer a range of services for children, including haircuts and styling.
Q: Can you accommodate clients with allergies or sensitivities?
A: Absolutely. Please inform us of any allergies or sensitivities when booking your appointment, and we will make the necessary accommodations.